Author: Sarah Glenn

Getting to Know Mike – Deputy Chair of the IFIG Board

Posted on | by Sarah Glenn

Introducing Our Deputy Chair: A Deep Dive into Mike’s Extraordinary Fraud Career

This month, we’re proud to shine a spotlight on Mike Brown, IFIG’s Deputy Chair and Intelligence Platform Lead; a figure widely respected across law enforcement, insurance, regulation, and intelligence for over four decades.

From investigating organised crime cheque book frauds in the 1970s, to earning a Judge’s Commendation for complex financial investigations, to leading one of the UK’s top covert intelligence bureaus, Mike’s career has shaped not only his own approach to intelligence-led fraud prevention but has influenced national standards and modern counter-fraud practice.

Across policing, the Solicitors Regulation Authority, Direct Line Group, and now Weightmans LLP, Mike has devoted his career to strengthening fraud intelligence, driving innovation, and mentoring the next generation of professionals.

In this special Q&A, Mike shares his remarkable journey, the evolution of intelligence-led fraud prevention, his priorities for IFIG, and the mindset needed to thrive in such a dynamic and demanding field.

His insights reflect not just deep expertise, but genuine passion for protecting industries, organisations, and individuals from fraud, and we’re delighted to share more of his story with our members.

Can you tell us a bit about your journey into fraud investigation and intelligence, and what drew you to this field? 

I will try to keep it brief. My fraud journey began in the mid-1970s during my initial CID attachment, where I worked on a case involving notorious cheque book frauds committed by organised crime groups. That experience sparked a lifelong passion for fraud investigation, which followed me into my role as a Traffic Patrol Officer. There, I prosecuted drivers for false documentation, insurance certificates, MOTs, registrations, driving licences, and investigated false insurance claims (yes, insurance fraud was rampant in the ’70s and ’80s).

I later qualified as a Detective, and my first major fraud case involved an emerging tech company in the North East, Technical Solutions Ltd. At the time, technology was just beginning to take off, and the fraudster exploited that opportunity. They were convicted at Oxford Crown Court and sentenced to imprisonment. I was honoured to receive a Judge’s Commendation for my detailed approach and case delivery on such a complex matter.

My ability to research, investigate, and secure intelligence led me to complete an advanced intelligence course and support the National Crime Intelligence Service (NCIS) in delivering the National Intelligence Model (NIM) across the UK in 2002. I also qualified as an advanced covert operative, managing and handling covert intelligence sources.

At the height of my policing career, I led the establishment of a dedicated covert intelligence bureau, which underwent rigorous annual audits by the Surveillance Commissioner. By the time I retired, the bureau had earned recognition as one of the top two in UK policing.

Intelligence and fraud go hand in glove, and I was involved in numerous fraud cases throughout my policing career, many of which are best shared over a drink!

Upon retiring from the police in 2007, I joined the Solicitors Regulation Authority (SRA), heading up their Fraud and Confidential Intelligence Bureau. My focus was on identifying and investigating fraud within the legal profession. During this time, I also completed a master’s degree (MA) in Fraud Management.

In 2011, I was appointed Head of Fraud Intelligence at Direct Line Group (formerly RBSI), where I developed a leading counter fraud function. Over 11.5 years, the department became renowned for its success in tackling fraud through an intelligence led approach. The core skills I developed in policing and at the SRA were instrumental in building one of the most successful teams I’ve had the pleasure to lead.

In 2022, I transitioned into my current role as National Head of Fraud at Weightmans LLP, a challenging and rewarding position that reconnects me with all my past experience and allows me to support the firm’s clients with confidence and insight.

My story continues, and there are plenty more tales to tell. I am honoured to be part of IFIG’s journey in tackling fraud.

You’ve held leadership roles across law enforcement, insurance, and legal regulation; how have these experiences shaped your approach to intelligence-led fraud prevention? 

My cross-sector experience has been instrumental in shaping a holistic, intelligence led approach to fraud prevention. In law enforcement, I learned the value of proactive intelligence gathering and the importance of disrupting criminal networks before harm occurs. That instilled in me a mindset of prevention over reaction.

In the insurance sector, I gained a deep appreciation for the scale and complexity of fraud risk in commercial environments. I saw firsthand how data, when properly harnessed, can reveal patterns of abuse and inform smarter underwriting and claims decisions. It also taught me the importance of balancing risk mitigation with customer experience.

Finally, my time in legal regulation reinforced the need for strong governance, ethical frameworks, and cross industry collaboration. Fraud doesn’t respect organisational boundaries, so neither can our response. I’ve become a strong advocate for integrated intelligence combining behavioural analytics, inter-agency data sharing, and human insight to stay ahead of evolving threats.

Together, these experiences have shaped a strategic, data-driven, and collaborative approach to fraud prevention one that’s agile enough to adapt to emerging risks while grounded in the principles of fairness and accountability.

As Deputy Chair and Intel Platform Lead at IFIG, what do you see as the most important focus areas for the board in the coming year?

As Deputy Chair and Intelligence Platform Lead at IFIG, I see three key focus areas for the board in the coming year:

1. Enhancing cross sector intelligence collaboration: Fraud is increasingly borderless, both geographically and across industries. Strengthening our data-sharing frameworks and fostering deeper collaboration between public and private sectors will be essential to staying ahead of emerging threats.

2. Driving innovation in analytics and technology: We must continue to evolve our intelligence capabilities by investing in advanced analytics, machine learning, and real time data integration. This will enable faster detection, smarter risk profiling, and more agile responses to fraud typologies that are becoming more sophisticated by the day.

3. Embedding ethical governance and trust: As we expand our intelligence capabilities, we must ensure that transparency, accountability, and proportionality remain at the heart of our approach. Building public trust in how intelligence is used is just as important as the insights themselves.

Ultimately, our role as a board is to set the strategic tone and ensure IFIG remains a trusted, forward-looking leader in the fight against fraud. That means being bold in our vision, but grounded in collaboration and integrity.

What do you think is the most common misconception about fraud intelligence work, and how do you challenge it? 

One of the most common misconceptions about fraud intelligence work is that it’s purely reactive focused on chasing fraud after it happens. In reality, the most effective fraud intelligence is proactive, predictive, and strategic.

People often assume it’s just about data crunching or flagging suspicious transactions. But true intelligence led fraud prevention is about understanding behaviours, identifying emerging threats, and disrupting fraud before it manifests. It’s as much about psychology and pattern recognition as it is about technology.

I challenge this misconception by advocating for intelligence to be embedded at the heart of decision making not just in investigations, but in policy design, customer journeys, and risk frameworks. I also emphasise the human element: collaboration across sectors, sharing insights, and building trust are just as critical as the algorithms we deploy.

Ultimately, fraud intelligence isn’t just a tool it’s a mindset. And shifting that perception is key to building more resilient systems.

For professionals aspiring to a career in fraud intelligence, what skills or mindset do you think are essential?

For professionals aspiring to a career in fraud intelligence, I’d say curiosity and integrity are just as important as technical skill. Fraud intelligence isn’t just about spotting anomalies it’s about understanding human behaviour, anticipating risk, and thinking like both a strategist and a detective.

Key skills include:

  • Analytical thinking: The ability to interpret complex data, spot patterns, and connect seemingly unrelated dots.
  • Communication: Translating intelligence into actionable insights for diverse stakeholders from investigators to executives.
  • Tech fluency: Comfort with data platforms, analytics tools, and emerging technologies like machine learning is increasingly vital.
  • Collaboration: Fraud does not operate in silos, and neither should we. Cross sector teamwork and information sharing are essential.

Mindset wise:

  • Be relentlessly curious. Ask why, dig deeper, and challenge assumptions.
  • Stay agile. Fraud evolves quickly, so must you’re thinking.
  • Lead with integrity. Intelligence work carries ethical weight; trust is earned through responsible action.

Fraud intelligence is a dynamic, purpose driven field. If you are motivated by impact and thrive on solving complex problems, it is an incredibly rewarding path.

Outside of your professional life, how do you switch off from the intensity of fraud investigations and intelligence work?  

Switching off from the intensity of fraud investigations and intelligence work is essential not just for balance, but for clarity. For me, it is about finding spaces where complexity gives way to simplicity.

I live in a rural area, and I spend time outdoors whenever I can with my family and walking with ‘Luna’ my Sprocker Spaniel, or just being in nature. There is something grounding about fresh air and open skies that helps reset the mind. I also enjoy reading, particularly history and psychology, which offer perspective and remind me that patterns of behaviour, fraud included are part of a much bigger human story. Then there’s music, whether it’s listening, or attending live performances, music has a way of cutting through noise and reconnecting me with emotion and creativity. Ultimately, I have learned that switching off is not about escape, it is about renewal. It’s what allows me to return to the work with sharper focus and a steadier hand.

Mike’s dog – Luna

International Fraud Awareness Week 2025 | Resources, Webinars & Insights

Posted on | by Sarah Glenn

17–23 November 2025

This week marks International Fraud Awareness Week, a global initiative highlighting the importance of awareness, collaboration, and innovation in fighting fraud across the insurance industry.

To help our community stay informed, we’ve compiled key webinars, courses, podcasts, and industry insights for the week.

Upcoming Member Webinars

📅 18 November | 11:00–11:45 (UK)
HF / IFIG Webinar – The Rise of Fake IDs in Insurance Claims
The recording is now available for you to watch.

📅 19 November | 14:00–15:30 (UK)
Health Claims Forum (HCF) – Fraud Detection in Health & Life Insurance
Followed by the HCF AGM
➡️ HCF members can register via the portal

📅 19 November | 13:00–14:00 (EST)
IASIU – Synthetic Identities & Account Takeovers in Modern Fraud
➡️ Accessible through the IASIU member login

Additional Resources & Learning

🎙️ Let’s Talk Fraud Podcast – Insightful discussions on fraud trends and real cases
➡️ Listen on Apple Podcasts

📘 Fraud Week Awareness Course 2025 – EasyPathUni – Self-study course to deepen your knowledge
➡️ Explore the course

💻 PEXA Webinar Series – Fraud prevention in digital transactions
➡️ View the series

Industry Insight

🔐 Fighting Insurance Fraud Together

We recently met with Ursula Jallow (IFB), whose insights are particularly relevant this week. The ABI reports that insurers detected £1.16 billion in fraudulent general-insurance claims in 2024. Ursula highlights the need for collaboration, innovative technology, and industry-wide action.

Read the full ABI article here: Fraudulent insurance claims continue to top £1 billion

Stay Connected

Fraud is constantly evolving. Staying informed, sharing knowledge, and collaborating across the sector is essential. Keep an eye on our LinkedIn page and subscribe to our newsletter for updates throughout Fraud Awareness Week.

Getting to Know Ami – Chair of the IFIG Board

Posted on | by Sarah Glenn

Getting to Know the Board – Spotlight on Ami, Chair of IFIG

As Chair of the IFIG Board, Ami brings energy, clarity, and vision to the group, steering collaboration across the insurance and investigation community. With a wealth of experience in fraud prevention and leadership, Ami is passionate about creating stronger industry connections and championing innovation that drives meaningful change. In this Q&A, she shares what inspires her, her vision for IFIG’s future, and how she keeps the board focused and motivated.

What does leading the IFIG board mean to you personally, and what do you hope to bring to the role as Chair?

Being Chair of IFIG is deeply personal to me. At its heart, it’s about bringing people together—creating networks, fostering collaboration, and building the kind of community where fraud fighters thrive. I believe that when we connect, we strengthen our collective ability to tackle fraud more effectively.

On a personal level, it’s a real achievement. I still remember using the IFIG database and working as an intel handler 20 years ago—back then, I never imagined I’d have the confidence to lead this organisation, let alone help double our membership, deliver exceptional events with our brilliant board, and launch the UK chapter of IASIU.

I take immense pride in what we’ve built. I’m proud of our board, honoured to serve our members, and humbled to be the current custodian of this incredible network. It’s a privilege to help shape the future of counter fraud collaboration in the UK

As chair, what do I want to achieve next? Lets ask out members…. Survey coming out soon!

Collaboration is at the heart of IFIG — how do you see the group strengthening industry partnerships in the year ahead?

The work starts now to grow our IASIU UK membership—and that’s going to be driven from the centre. There are incredibly exciting developments happening with our database, powered by Verisk, and we’re actively exploring ways to share more data across sectors. So, watch this space.

We’re also keeping a close eye on other networks we’d love to partner with. But I’m very mindful that our board is made up entirely of volunteers, and it’s important we make a success of what we already have in play before we overcommit. That said, when it comes to strengthening partnerships, the ideas flow in abundance from our board. It’s a privilege to be part of such a passionate and forward-thinking team.

What has been the most rewarding part of your journey working in fraud prevention and investigation so far?

For me, the most rewarding part of working in fraud prevention is bringing people together. I get a real kick out of making new introductions, connecting people, and then watching what grows from those connections. It’s amazing what can happen when the right people meet at the right time.

I also feel a strong sense of responsibility to the next generation coming into the industry. I know how daunting it can be to walk into an event and not know anyone. That’s why it’s so important to create spaces where people feel welcome and supported. If you’re thinking of joining one of our events, please know—we’re a friendly, warm, and welcoming bunch. You’ll be met with open arms and open minds.

If you could introduce one change to make the fight against fraud more effective, what would it be?

Sorry—this is probably the answer you’ve read a thousand times before—but it’s true: if we want to make a real step change in the fight against fraud, we need to share more data.

Our industry does this well, and we’re improving all the time. But to truly join the dots, we need data from other sectors. Fraud doesn’t operate in silos, and neither should we. We have supportive legislation and mechanisms in place to share data securely and responsibly—we’re just not using them enough.

Imagine the impact if we could connect insights across insurance, banking, telecoms, retail, and beyond. That’s where the real power lies. It’s not just possible—it’s necessary. And it starts with trust, collaboration, and a shared commitment to doing what’s right.

How do you keep the board energised and aligned around a shared vision, especially with so many experienced voices at the table?

First and foremost—we have fun. We genuinely love what we do in our day jobs, and that passion carries through to our work on the IFIG board. There’s a real buzz every time a new member joins, and we get a kick out of putting on events, making introductions, and connecting people.

We’re energised because we care, and because we enjoy it. That sense of purpose is powerful—but so is the camaraderie. We’re all volunteers, balancing busy day jobs and home lives, and yet we show up, support each other, and keep pushing forward.

We’re friends too, and that makes a difference. The ideas flow freely, the laughter is real, and the shared vision is something we all believe in. That’s what keeps us aligned—and that’s what makes it so rewarding.

What advice would you give to future leaders who want to make a lasting impact in this industry?

Get involved. It’s an oldie but a goodie—feel the fear and do it anyway.

Leadership isn’t about waiting for the perfect moment or title—it’s about showing up, contributing, and thinking about the impact you have on others. Whether it’s joining a working group, attending an event, or simply making time to connect with peers, every action matters.

And don’t just get involved yourself—bring your people with you. Encourage them to engage, to learn, to grow. That’s how we build momentum and create lasting change.

The fraud community is full of passionate, welcoming people. So take that first step—you’ll be surprised where it leads.

And finally — when you’re not tackling fraud, what’s your go-to way to switch off and recharge?

I’m not familiar with the concept! But in all seriousness, I do try. I have a large, blended family, two dogs, two cats, and a brilliant social life—so spending time with friends and family is my go-to way to recharge.

I absolutely love a podcast—my current favourite is Wanging On with Graham Norton and Maria McErlane. I’m also a huge fan of radio plays, especially the older ones. Give me a classic BBC detective drama from the 1950s or 60s and I’m in my element. Simpler times.

Even better if I’ve got a chilled glass of New Zealand Sauvignon Blanc in hand. That’s my version of switching off—chaotic, cosy, and full of character!

Getting to Know Kellie Lacey: IFIG’s New Board Member

Posted on | by Sarah Glenn

IFIG in conversation with new Board Member Kellie Lacey

We’re delighted to welcome Kellie Lacey as the newest member of the IFIG Board. Kellie brings over 15 years’ experience in insurance and counter-fraud, having progressed from claims handling to leading high-profile investigations. She is passionate about tackling misconceptions around fraud and driving industry initiatives, with a focus on emerging challenges such as AI and GDPR. Kellie’s expertise and collaborative approach make her a valuable addition to the IFIG board as we work together to strengthen the fight against insurance fraud.

What inspired you to join the IFIG board, and what do you hope to bring to the role?

I have always known about IFIG in my career and love the networking opportunities it brings, as well as the ability to share data/concerns in a secure environment. Over the years, IFIG has gone from strength to strength. When I was aware of an opportunity to join the board, I jumped at it, as it gives me a way of working to shape the future of counter-fraud initiatives at industry level and not just in motor/property.

Tell us a bit about your current role and your background in the insurance/fraud space.

I started out at the tender age of 19 working in bent metal claims. I wanted to be a lawyer, but also wanted to work, so this was a good place to start. I did claimant work for a about 7 years and then grew bored of people exaggerating minor claims etc. I joined a counter-fraud team and have never looked back. My first reported case was in 2007 (Isik v Clegg) and seemed to validate everything I had stood for. Most people think insurance fraud is acceptable at some level, and I love proving this is not only wrong but also has consequences!

What’s the biggest challenge you see in fraud prevention today?

I think there are 2 major ones – GDPR and AI.

Everyone is terrified of GDPR and the lack of understanding about what can be legitimately shared is staggering. I’ve had claims where invoices for a Limited company have the address redacted by the claims handling company for ‘GDPR’ purposes which highlights my point about lack of understanding.

AI is likely to prove a nightmare for counter-fraud practices given the capabilities it has. How can anyone be sure of anything with so much AI generated content?

What excites you most about being part of IFIG?

Being connected to a wider group of like-minded individuals who want to stop criminals getting money for nothing.

Share one thing people might be surprised to know about you.

During Covid, one of my cats made me an unwitting TikTok star by climbing onto my head and falling asleep. My daughter filmed it, posted it to her TikTok profile and it went viral.

What’s your go-to way of switching off outside of work?

I have lots of ways, but I do love a bit of dead scrolling on my phone. It’s mind numbing!

Do you have a favourite book, film, or podcast that’s stuck with you?

I always struggle when asked about favourite anything’s. I can’t say I have a favourite of any particular film etc. as I have an eclectic taste in things. If I was to say what film has stuck with me I’d say ‘A Time to Kill’.

My current podcast of choice is Uncanny. The stage show written by the presenter, Danny Robins (called 2:22 A Ghost Story) did stick with me for a few weeks after I saw it (but no spoiler alerts will be given as to why).

If you could give one piece of advice to someone just starting in fraud investigation, what would it be? 

Don’t believe anyone and check everything!

A New Voice in the Fight Against Insurance Fraud: Jared Joins the IFIG Board

Posted on | by Sarah Glenn

Inside IFIG: Jared’s Insights

We’re pleased to welcome Jared, Partner and Head of Counter Fraud at HF, as the newest member of the IFIG Board. With over 20 years’ experience in insurance and fraud investigation, Jared leads HF’s 150-strong counter-fraud department, intelligence team and Scottish operations. A member of HF’s executive board, he brings valuable legal and commercial insight to IFIG, along with a strong commitment to collaboration and developing diverse career pathways within the profession.

What inspired you to join the IFIG board, and what do you hope to bring to the role?

After more than 25 years working in insurance fraud, I felt it was time to give something back to the wider counter-fraud community—especially through an organisation like IFIG that exists not for profit, but for the benefit of the industry. Managing a successful and growing counter-fraud department gives me a solid operational perspective and hopefully some useful insight into what works when it comes to tackling fraud effectively and efficiently.

Tell us a bit about your current role and your background in the insurance/fraud space.

I’m a Partner and Head of Counter Fraud at HF, where I also sit on the executive board. My day-to-day involves overseeing operations and ensuring we deliver the most effective and competitive fraud solutions to our clients in the insurance sector. I’ve also focused heavily on diversifying our department to deal with a broad range of fraudulent claims.

I started my fraud journey back in 2000 at Broker Direct, where I attended a short residential course on fraud; just a few days long, but it sparked a real interest. At the time, I was also studying for my insurance exams and particularly enjoyed the legal aspects. I joined HF in 2003, initially supporting lawyers handling fraudulent claims, and over the years worked my way up to now leading teams of around 200 people.

What’s the biggest challenge you see in fraud prevention today?

The sheer pace of everything. There’s growing pressure on insurers to settle claims faster than ever, and customer service is a top priority. While that’s understandable, it means counter-fraud teams have to work quickly without compromising accuracy. The risk is that, in the drive for speed, even with the best technology in place, some fraudulent claims can slip through the net. Balancing that speed with diligence is a constant challenge.

What excites you most about being part of IFIG?

Being able to learn from peers across the industry. There’s so much knowledge and experience within the group, and I’m really looking forward to sharing ideas, hearing different perspectives, and contributing where I can.

Share one thing people might be surprised to know about you.

I have a private pilot’s licence, but no, I don’t have my own plane (unfortunately!).

What’s your go-to way of switching off outside of work?

Walking. I’m lucky to live near some lovely countryside, a canal, and lots of nature. I try to get out for a 5-mile walk most days, rain or shine. There’s nothing like fresh air to clear your head.

Do you have a favourite book, film, or podcast that’s stuck with you?

I’ll pick something recent to avoid having to test my waning memory!  I get most of my film recommendations from The Week which I enjoy reading most weekends over a morning coffee.  One that really stood out was Flow, a wordless animated Latvian film about a cat and other animals forming an unlikely alliance to survive a flood. It’s visually amazing, and while it touches on climate change, it’s also a story about survival, cooperation, and unexpected, diverse friendships.

If you could give one piece of advice to someone just starting in fraud investigation, what would it be? 

Trust your instincts.  If something doesn’t feel right, it probably isn’t. Technology is incredibly helpful in pointing us in the right direction, but that gut feeling is still one of the most valuable tools we have. Don’t underestimate it.

A Landmark Moment: IFIG Becomes the Official UK Chapter of IASIU

Posted on | by Sarah Glenn

We are proud to announce a milestone achievement for the counter-fraud community in the UK – IFIG has been officially recognised as the UK Chapter of the International Association of Special Investigation Units (IASIU).

This recognition marks an important step forward in strengthening international collaboration, knowledge-sharing, and professional development across the fight against insurance fraud.

What this means for our members

As the newest official chapter of IASIU, IFIG members will now benefit from closer ties to a global community of fraud investigators, insurers, and industry specialists. This status enhances our ability to:

  • Share intelligence and best practice across international networks
  • Access IASIU training, resources, and events
  • Provide greater opportunities for professional recognition and development
  • Strengthen the voice of the UK’s counter-fraud community on a global stage

Leading from the front

This achievement is the result of significant dedication and leadership. We want to give special recognition to our Chair, Ami North, whose determination and vision have brought to life what many have tried – and struggled – to achieve before. Ami’s leadership from the top has been instrumental in turning this ambition into reality.

Mike Brown also comments “Thrilled to be part of IASIU, a significant step forward working in collaboration with IASIU, who’s committee has worked tirelessly with ours over the past 2 years. Well done team!”

What’s next?

This landmark moment comes at an exciting time for IFIG. We will officially celebrate this achievement at the upcoming IFIG AGM & Networking Event on 1st October, with an agenda packed full of expert speakers, case studies, and collaboration opportunities. The AGM will also feature IASIU on the programme, bringing together the UK and global perspectives.

And, of course, we’ll be rounding off the day with our ever-popular IFIG Curry Night 🍛 – a chance to relax and network with colleagues and friends.

Looking ahead

Becoming the UK Chapter of IASIU cements IFIG’s position at the heart of the fight against insurance fraud. It’s a recognition of the strength of our community, the value of our work, and the determination to push forward as leaders in fraud prevention.

We look forward to building on this exciting new chapter — together.

🎟️ Join us at the AGM & Networking Event (tickets are limited)

IFIG Curry Night (tickets are limited)