Getting to Know the Board – Spotlight on Ami, Chair of IFIG

As Chair of the IFIG Board, Ami brings energy, clarity, and vision to the group, steering collaboration across the insurance and investigation community. With a wealth of experience in fraud prevention and leadership, Ami is passionate about creating stronger industry connections and championing innovation that drives meaningful change. In this Q&A, she shares what inspires her, her vision for IFIG’s future, and how she keeps the board focused and motivated.

What does leading the IFIG board mean to you personally, and what do you hope to bring to the role as Chair?

Being Chair of IFIG is deeply personal to me. At its heart, it’s about bringing people together—creating networks, fostering collaboration, and building the kind of community where fraud fighters thrive. I believe that when we connect, we strengthen our collective ability to tackle fraud more effectively.

On a personal level, it’s a real achievement. I still remember using the IFIG database and working as an intel handler 20 years ago—back then, I never imagined I’d have the confidence to lead this organisation, let alone help double our membership, deliver exceptional events with our brilliant board, and launch the UK chapter of IASIU.

I take immense pride in what we’ve built. I’m proud of our board, honoured to serve our members, and humbled to be the current custodian of this incredible network. It’s a privilege to help shape the future of counter fraud collaboration in the UK

As chair, what do I want to achieve next? Lets ask out members…. Survey coming out soon!

Collaboration is at the heart of IFIG — how do you see the group strengthening industry partnerships in the year ahead?

The work starts now to grow our IASIU UK membership—and that’s going to be driven from the centre. There are incredibly exciting developments happening with our database, powered by Verisk, and we’re actively exploring ways to share more data across sectors. So, watch this space.

We’re also keeping a close eye on other networks we’d love to partner with. But I’m very mindful that our board is made up entirely of volunteers, and it’s important we make a success of what we already have in play before we overcommit. That said, when it comes to strengthening partnerships, the ideas flow in abundance from our board. It’s a privilege to be part of such a passionate and forward-thinking team.

What has been the most rewarding part of your journey working in fraud prevention and investigation so far?

For me, the most rewarding part of working in fraud prevention is bringing people together. I get a real kick out of making new introductions, connecting people, and then watching what grows from those connections. It’s amazing what can happen when the right people meet at the right time.

I also feel a strong sense of responsibility to the next generation coming into the industry. I know how daunting it can be to walk into an event and not know anyone. That’s why it’s so important to create spaces where people feel welcome and supported. If you’re thinking of joining one of our events, please know—we’re a friendly, warm, and welcoming bunch. You’ll be met with open arms and open minds.

If you could introduce one change to make the fight against fraud more effective, what would it be?

Sorry—this is probably the answer you’ve read a thousand times before—but it’s true: if we want to make a real step change in the fight against fraud, we need to share more data.

Our industry does this well, and we’re improving all the time. But to truly join the dots, we need data from other sectors. Fraud doesn’t operate in silos, and neither should we. We have supportive legislation and mechanisms in place to share data securely and responsibly—we’re just not using them enough.

Imagine the impact if we could connect insights across insurance, banking, telecoms, retail, and beyond. That’s where the real power lies. It’s not just possible—it’s necessary. And it starts with trust, collaboration, and a shared commitment to doing what’s right.

How do you keep the board energised and aligned around a shared vision, especially with so many experienced voices at the table?

First and foremost—we have fun. We genuinely love what we do in our day jobs, and that passion carries through to our work on the IFIG board. There’s a real buzz every time a new member joins, and we get a kick out of putting on events, making introductions, and connecting people.

We’re energised because we care, and because we enjoy it. That sense of purpose is powerful—but so is the camaraderie. We’re all volunteers, balancing busy day jobs and home lives, and yet we show up, support each other, and keep pushing forward.

We’re friends too, and that makes a difference. The ideas flow freely, the laughter is real, and the shared vision is something we all believe in. That’s what keeps us aligned—and that’s what makes it so rewarding.

What advice would you give to future leaders who want to make a lasting impact in this industry?

Get involved. It’s an oldie but a goodie—feel the fear and do it anyway.

Leadership isn’t about waiting for the perfect moment or title—it’s about showing up, contributing, and thinking about the impact you have on others. Whether it’s joining a working group, attending an event, or simply making time to connect with peers, every action matters.

And don’t just get involved yourself—bring your people with you. Encourage them to engage, to learn, to grow. That’s how we build momentum and create lasting change.

The fraud community is full of passionate, welcoming people. So take that first step—you’ll be surprised where it leads.

And finally — when you’re not tackling fraud, what’s your go-to way to switch off and recharge?

I’m not familiar with the concept! But in all seriousness, I do try. I have a large, blended family, two dogs, two cats, and a brilliant social life—so spending time with friends and family is my go-to way to recharge.

I absolutely love a podcast—my current favourite is Wanging On with Graham Norton and Maria McErlane. I’m also a huge fan of radio plays, especially the older ones. Give me a classic BBC detective drama from the 1950s or 60s and I’m in my element. Simpler times.

Even better if I’ve got a chilled glass of New Zealand Sauvignon Blanc in hand. That’s my version of switching off—chaotic, cosy, and full of character!