Getting to Know Kellie Lacey: IFIG’s New Board Member

IFIG in conversation with new Board Member Kellie Lacey

We’re delighted to welcome Kellie Lacey as the newest member of the IFIG Board. Kellie brings over 15 years’ experience in insurance and counter-fraud, having progressed from claims handling to leading high-profile investigations. She is passionate about tackling misconceptions around fraud and driving industry initiatives, with a focus on emerging challenges such as AI and GDPR. Kellie’s expertise and collaborative approach make her a valuable addition to the IFIG board as we work together to strengthen the fight against insurance fraud.

What inspired you to join the IFIG board, and what do you hope to bring to the role?

I have always known about IFIG in my career and love the networking opportunities it brings, as well as the ability to share data/concerns in a secure environment. Over the years, IFIG has gone from strength to strength. When I was aware of an opportunity to join the board, I jumped at it, as it gives me a way of working to shape the future of counter-fraud initiatives at industry level and not just in motor/property.

Tell us a bit about your current role and your background in the insurance/fraud space.

I started out at the tender age of 19 working in bent metal claims. I wanted to be a lawyer, but also wanted to work, so this was a good place to start. I did claimant work for a about 7 years and then grew bored of people exaggerating minor claims etc. I joined a counter-fraud team and have never looked back. My first reported case was in 2007 (Isik v Clegg) and seemed to validate everything I had stood for. Most people think insurance fraud is acceptable at some level, and I love proving this is not only wrong but also has consequences!

What’s the biggest challenge you see in fraud prevention today?

I think there are 2 major ones – GDPR and AI.

Everyone is terrified of GDPR and the lack of understanding about what can be legitimately shared is staggering. I’ve had claims where invoices for a Limited company have the address redacted by the claims handling company for ‘GDPR’ purposes which highlights my point about lack of understanding.

AI is likely to prove a nightmare for counter-fraud practices given the capabilities it has. How can anyone be sure of anything with so much AI generated content?

What excites you most about being part of IFIG?

Being connected to a wider group of like-minded individuals who want to stop criminals getting money for nothing.

Share one thing people might be surprised to know about you.

During Covid, one of my cats made me an unwitting TikTok star by climbing onto my head and falling asleep. My daughter filmed it, posted it to her TikTok profile and it went viral.

What’s your go-to way of switching off outside of work?

I have lots of ways, but I do love a bit of dead scrolling on my phone. It’s mind numbing!

Do you have a favourite book, film, or podcast that’s stuck with you?

I always struggle when asked about favourite anything’s. I can’t say I have a favourite of any particular film etc. as I have an eclectic taste in things. If I was to say what film has stuck with me I’d say ‘A Time to Kill’.

My current podcast of choice is Uncanny. The stage show written by the presenter, Danny Robins (called 2:22 A Ghost Story) did stick with me for a few weeks after I saw it (but no spoiler alerts will be given as to why).

If you could give one piece of advice to someone just starting in fraud investigation, what would it be? 

Don’t believe anyone and check everything!

A New Voice in the Fight Against Insurance Fraud: Jared Joins the IFIG Board

Inside IFIG: Jared’s Insights

We’re pleased to welcome Jared, Partner and Head of Counter Fraud at HF, as the newest member of the IFIG Board. With over 20 years’ experience in insurance and fraud investigation, Jared leads HF’s 150-strong counter-fraud department, intelligence team and Scottish operations. A member of HF’s executive board, he brings valuable legal and commercial insight to IFIG, along with a strong commitment to collaboration and developing diverse career pathways within the profession.

What inspired you to join the IFIG board, and what do you hope to bring to the role?

After more than 25 years working in insurance fraud, I felt it was time to give something back to the wider counter-fraud community—especially through an organisation like IFIG that exists not for profit, but for the benefit of the industry. Managing a successful and growing counter-fraud department gives me a solid operational perspective and hopefully some useful insight into what works when it comes to tackling fraud effectively and efficiently.

Tell us a bit about your current role and your background in the insurance/fraud space.

I’m a Partner and Head of Counter Fraud at HF, where I also sit on the executive board. My day-to-day involves overseeing operations and ensuring we deliver the most effective and competitive fraud solutions to our clients in the insurance sector. I’ve also focused heavily on diversifying our department to deal with a broad range of fraudulent claims.

I started my fraud journey back in 2000 at Broker Direct, where I attended a short residential course on fraud; just a few days long, but it sparked a real interest. At the time, I was also studying for my insurance exams and particularly enjoyed the legal aspects. I joined HF in 2003, initially supporting lawyers handling fraudulent claims, and over the years worked my way up to now leading teams of around 200 people.

What’s the biggest challenge you see in fraud prevention today?

The sheer pace of everything. There’s growing pressure on insurers to settle claims faster than ever, and customer service is a top priority. While that’s understandable, it means counter-fraud teams have to work quickly without compromising accuracy. The risk is that, in the drive for speed, even with the best technology in place, some fraudulent claims can slip through the net. Balancing that speed with diligence is a constant challenge.

What excites you most about being part of IFIG?

Being able to learn from peers across the industry. There’s so much knowledge and experience within the group, and I’m really looking forward to sharing ideas, hearing different perspectives, and contributing where I can.

Share one thing people might be surprised to know about you.

I have a private pilot’s licence, but no, I don’t have my own plane (unfortunately!).

What’s your go-to way of switching off outside of work?

Walking. I’m lucky to live near some lovely countryside, a canal, and lots of nature. I try to get out for a 5-mile walk most days, rain or shine. There’s nothing like fresh air to clear your head.

Do you have a favourite book, film, or podcast that’s stuck with you?

I’ll pick something recent to avoid having to test my waning memory!  I get most of my film recommendations from The Week which I enjoy reading most weekends over a morning coffee.  One that really stood out was Flow, a wordless animated Latvian film about a cat and other animals forming an unlikely alliance to survive a flood. It’s visually amazing, and while it touches on climate change, it’s also a story about survival, cooperation, and unexpected, diverse friendships.

If you could give one piece of advice to someone just starting in fraud investigation, what would it be? 

Trust your instincts.  If something doesn’t feel right, it probably isn’t. Technology is incredibly helpful in pointing us in the right direction, but that gut feeling is still one of the most valuable tools we have. Don’t underestimate it.

A Landmark Moment: IFIG Becomes the Official UK Chapter of IASIU

We are proud to announce a milestone achievement for the counter-fraud community in the UK – IFIG has been officially recognised as the UK Chapter of the International Association of Special Investigation Units (IASIU).

This recognition marks an important step forward in strengthening international collaboration, knowledge-sharing, and professional development across the fight against insurance fraud.

What this means for our members

As the newest official chapter of IASIU, IFIG members will now benefit from closer ties to a global community of fraud investigators, insurers, and industry specialists. This status enhances our ability to:

  • Share intelligence and best practice across international networks
  • Access IASIU training, resources, and events
  • Provide greater opportunities for professional recognition and development
  • Strengthen the voice of the UK’s counter-fraud community on a global stage

Leading from the front

This achievement is the result of significant dedication and leadership. We want to give special recognition to our Chair, Ami North, whose determination and vision have brought to life what many have tried – and struggled – to achieve before. Ami’s leadership from the top has been instrumental in turning this ambition into reality.

Mike Brown also comments “Thrilled to be part of IASIU, a significant step forward working in collaboration with IASIU, who’s committee has worked tirelessly with ours over the past 2 years. Well done team!”

What’s next?

This landmark moment comes at an exciting time for IFIG. We will officially celebrate this achievement at the upcoming IFIG AGM & Networking Event on 1st October, with an agenda packed full of expert speakers, case studies, and collaboration opportunities. The AGM will also feature IASIU on the programme, bringing together the UK and global perspectives.

And, of course, we’ll be rounding off the day with our ever-popular IFIG Curry Night 🍛 – a chance to relax and network with colleagues and friends.

Looking ahead

Becoming the UK Chapter of IASIU cements IFIG’s position at the heart of the fight against insurance fraud. It’s a recognition of the strength of our community, the value of our work, and the determination to push forward as leaders in fraud prevention.

We look forward to building on this exciting new chapter — together.


🎟️ Join us at the AGM & Networking Event (tickets are limited)

IFIG Curry Night (tickets are limited)